Cancellation fees after new business cancellation

I have joined Afrihost in February 2023 with the high expectation of exceptional service levels. I had in total 8 hours of good service and then the connection dropped. Frustrated and begging for help, I returned back to my previous service provider and cancelled Afrihost. I have already paid the full month of Feb of R408. Today (7 March 2023), I have been charged a R999 cancellation fee. I see they have a 60 day guarantee (https://www.afrihost.com/site/page/60_day_complete_satisfaction_guarantee). I do not care about double money back. Just do not charge me more for service that I did not receive. What is my expected outcome? Just give my R999 back. The rest I see as school fees for gaining knowledge not to join again.