Cancellation fee on the NON-Functional service (Consumer Act)

I ordered an Internet Solution from them. That did not work from the first day. Fixed Wireless on 21 Jun 2022. I reported the promblem on the first week, with no success in getting it to work. I ordered Fibre on 7 Jul 2022. I spoke to someone on the Whatsapp chat and they did say that the cancellation fee would probably be wavered. I have since then also email them and chatted to them to let them know that i am unable to afford the R999 cancellation fee. As I am still paying the last installement on my previous ISP this month, And i cannot afford to pay more than R3000 in 1 month for internet. So to my surprise this morning, i get a notification that my service will be suspended.