Cancellation delay

I have a complaint against the cancellation of services with Afrihost. since last month i have been sending emails to cancel my account this includes data landline. Account Number: A ********** 5 My reason was because i moved from my previous place into my brothers place who has Afrihost as well, there was therefore no need to move afrihost as well as this new place has both things (landline+data Afrihost) I made a request to cancel this and i was informed to do this before the 23rd of the billing cycle this was done and i later on received a pending sate notification. Now i keep getting emails that i still owe and need to pay for something that i do not use ... can this be fixed ASAP I received ONLY the following instructions see below: To cancel your subscription with us, you can log in to the Client Zone(https://clientzone.afrihost.com/). Upgrades/downgrades/cancellations are not possible between the 25th to the last day of the month; as our billing system will be running. Once logged in, click on "My Connectivity"> Edit package> Cancel service Here you will be able to cancel your subscription with us, by clicking on the cancel icon. After this was done i thought all was ok now i keep getting emails that i still owe money if the instructions are not fully correct why send half information to the customer if these are not ALL the steps to be followed.

Super disappointment in the service and the way the cancellation went. I want this to be CANCELLED ASAP and all my remaining data to be transferred to the the Account A ********** 4.