1 reviews | Active since Oct 2013
Cancellation
I signed up for Afrihost in December 2014, i was debited a prorata amount which was 90 something rands, i then realised that I am paying for nothing, I called afrihost to cancel my subscription, they told me to email them for they do not do cancellations over the phone. Till today I am still being debited R129 a month and I am not getting any services from them. I do not have a adsl line at my house which is why I cancelled my subscription, i thought I was sighing up for a mobile data subscription and no one from Afrihost has called me to say we have not found a adsl line registered to your id number, but they are doing is debiting every month and I need my money back and the subscription cancelled
We apologise for any inconvenience caused.
We rely on the information provided by clients when we they sign up. We do not verify whether or not a DSL line is installed or not, unless they requested a DSL line from us.
Cancellations can be done in ClientZone by the client directly. They don't need to make a call or email us. ClientZone details are provided when signing up.
We have cancelled the service and a refund request has been made. This process can take between 10 - 14 working days. You can contact us at *** if the 14 days lapse and you have not received your refund.
Regards
The Afrihost Team
Best regards,
We apologise for any inconvenience caused.
We rely on the information provided by clients when we they sign up. We do not verify whether or not a DSL line is installed or not, unless they requested a DSL line from us.
Cancellations can be done in ClientZone by the client directly. They don't need to make a call or email us. ClientZone details are provided when signing up.
We have cancelled the service and a refund request has been made. This process can take between 10 - 14 working days. You can contact us at *** if the 14 days lapse and you have not received your refund.
Regards
The Afrihost Team
Best regards,