Cancelation of afrihost

Hello Peter

In my area we are new on fibre, I was given trial by Openserve and said after trial I will continue with Afrihost and my trial was cut in half and afrihost sent an invoice on the 3rd of Aug and activated my line and said to reset router and to me it was that I have to pay for it could be delivered, which I have not done so, So meaning I have not received any router from them and I emailed them asking my trial was cut in half and I do not have any router, So I have canceled saying I know longer need the services, wrote an email to the sales person and support and the reply was that just know that cancellation fee is 1000.00 and to my surprise I don't have their router and I have not verified my account and someone called and they asked for my ID said for security purposes and he was making it my fault and telling me that I have to pay, and that they can't credit note the invoice I have to pay and he will talk to Finance after and the very same day I get a notification that afrihost tried taking money in my account and I wrote another email that I am not happy, how do they go into my account without verification and come September they are still invoicing me and going to my account without verification and adding invoices of admin fee saying if I don't pay they will keep on sending admin fee invoices, and I went on Twitter on their page and the reply was we will call you till today no one called, I don't have any router from them and I have not used their data till today, but they are going into my account without verification process and I canceled the day they activated on the 3rd of Aug 2024

I don't understand why they are forcing to invoice me.