1 reviews | Active since Feb 2011
Can't use internet for work without Business Packa
I have what should be a simple request..... connect to my office over the VPN and do some work.<br> <br> My VPN traffic gets shaped as peer to peer, and AfriHost refuse to do anything about it unless I move to a business package.... which for this simple use case is over priced and just not affordable.<br> <br> So I can make a VPN connection, but can't do anything over it (not even log in to a remote PC). Their support systems are so ridiculous it took me over an hour to get hold of someone in support. Had the phone put down on me 5 times while waiting in line. Tip for others, choose the option for billing and shout at them. Then you get put through to an engineer.<br> <br> 3 items deleted from my ticket on this issue (they obviously didn't like the \why are you not answering"comments and imploring for assistance). Today I have spent over 90 minutes on hold with them. Same for online chat and ticket logging.<br> <br> Finally I want to close my account. Good luck China. And they refuse to refund anything. I've paid for a service"
As per our conversation earlier today, we truly appreciate you taking the time to test your VPN connection using the test account details that we provided.
With your co-operation we will be able to get your Uncapped account performing in the expected manner in no time at all.
The credit that was discussed has been assigned to your account and should already appear in the ClientZone.
If you have any further questions or queries in the meantime, you are welcome to contact us directly using ***.
Kind Regards,
The Afrihost Team.
As per our conversation earlier today, we truly appreciate you taking the time to test your VPN connection using the test account details that we provided.
With your co-operation we will be able to get your Uncapped account performing in the expected manner in no time at all.
The credit that was discussed has been assigned to your account and should already appear in the ClientZone.
If you have any further questions or queries in the meantime, you are welcome to contact us directly using ***.
Kind Regards,
The Afrihost Team.
