Can't get the help I need

<p>I was struggling to get Telkom to fix my ADSL line and decided to cancel my ADSL and sign up for Fibre with Afrihost hoping for a better experience. Since signing up, I was told that my installation would take 7 business days. On the 7th business day, I was not contacted in this regard yet and I notified Afrihost. I was told to wait until the 8th day before they could escalate the request. I notified Afrihost on day 8 via email and had no feedback from them. I then called Afrihost on day 10 and spoke to Pakie who wanted me to wait another 2 days. I asked for the escalation to be made immediately instead of waiting and Pakie confirmed that he would contact me via email with an update yesterday. I still haven't had any feedback. I thought that I would have a better experience with Afrihost but it's proving a real challenge. This has been a very poor experience thus far.</p>