JS
Jean S
1 reviews | Active since Oct 2015
29 Oct 2015, 08:47
Can I just get what I am paying for
2 months ago I purchased the new LTE top speed internet wifi modem. Paying lots of money for the device and data every month this was great as it was mobile and the speed was excelent. Up until 2 weeks ago. My device now barely has 3G and is suppose to run on 5G. They keep telling me to restart the thing and now it is forwarded to MTN to resolve the problem. All I want is a refund and they can have their device back or give me my top speed I am paying for. How does the device suddenly not get signal? And why can they not resolve it?
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Afrihost.com's replyOfficial
04 Nov 2015, 09:23Hello #Justwantservice,
The LTE device and Mobile Data package should ensure that you receive the best possible speeds in areas that have LTE coverage.
There are a number of factors that can influence the speeds that you experience on your connection. We have asked our Critical Care Team to contact you directly, they will follow-up with MTN on the coverage issue, and with their assistance the device will also be tested to rule out any issues on it.
If you have any question or queries with regards to the above, you are welcome to contact us directly via ***.
Kind Regards, the Afrihost Team.
The LTE device and Mobile Data package should ensure that you receive the best possible speeds in areas that have LTE coverage.
There are a number of factors that can influence the speeds that you experience on your connection. We have asked our Critical Care Team to contact you directly, they will follow-up with MTN on the coverage issue, and with their assistance the device will also be tested to rule out any issues on it.
If you have any question or queries with regards to the above, you are welcome to contact us directly via ***.
Kind Regards, the Afrihost Team.
Afrihost.com's reply04 Nov 2015, 09:23
Official
Hello #Justwantservice,
The LTE device and Mobile Data package should ensure that you receive the best possible speeds in areas that have LTE coverage.
There are a number of factors that can influence the speeds that you experience on your connection. We have asked our Critical Care Team to contact you directly, they will follow-up with MTN on the coverage issue, and with their assistance the device will also be tested to rule out any issues on it.
If you have any question or queries with regards to the above, you are welcome to contact us directly via ***.
Kind Regards, the Afrihost Team.
The LTE device and Mobile Data package should ensure that you receive the best possible speeds in areas that have LTE coverage.
There are a number of factors that can influence the speeds that you experience on your connection. We have asked our Critical Care Team to contact you directly, they will follow-up with MTN on the coverage issue, and with their assistance the device will also be tested to rule out any issues on it.
If you have any question or queries with regards to the above, you are welcome to contact us directly via ***.
Kind Regards, the Afrihost Team.