WT
William T
1 reviews | Active since Nov 2012
24 Mar 2015, 10:19
Call logged on 18/03 for hosted service #CXQ-882-5
We logged a call #CXQ-***4 on the 18/03 for FTP backup not working. Till now, no one has been able to sort it, I have asked to escalate, but no response. This means that we cannot do our backups as normal and have no backups since 17th. This is not acceptable for a business service. Is there no one who can actually sort the errors out.
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Afrihost.com's replyOfficial
24 Mar 2015, 13:00Hello taylrow,
We apologise for the delay in restoring the back up.
Our team has already rep**** to the ticket you have supp**** and have resolved the problem. We apologise for delay in getting the issue resolved.
The query has been resolved and we are sorry for the delay in getting your site up and running again. You can contact us at *** if you have any further queries.
Regards
The Afrihost Team
We apologise for the delay in restoring the back up.
Our team has already rep**** to the ticket you have supp**** and have resolved the problem. We apologise for delay in getting the issue resolved.
The query has been resolved and we are sorry for the delay in getting your site up and running again. You can contact us at *** if you have any further queries.
Regards
The Afrihost Team
Afrihost.com's reply24 Mar 2015, 13:00
Official
Hello taylrow,
We apologise for the delay in restoring the back up.
Our team has already rep**** to the ticket you have supp**** and have resolved the problem. We apologise for delay in getting the issue resolved.
The query has been resolved and we are sorry for the delay in getting your site up and running again. You can contact us at *** if you have any further queries.
Regards
The Afrihost Team
We apologise for the delay in restoring the back up.
Our team has already rep**** to the ticket you have supp**** and have resolved the problem. We apologise for delay in getting the issue resolved.
The query has been resolved and we are sorry for the delay in getting your site up and running again. You can contact us at *** if you have any further queries.
Regards
The Afrihost Team