Call Centre agents need training

On the 2nd November I requested a regrade of my adsl line. After numerous phone calls, I found out that this was not done by the agent. After a month, and speaking to 8 agents, it finally got sorted out. But, the problem does not end there, I also informed them that my adsl line is down due to the cable being ******. Afrihost manages my adsl and is supposed to deal with Telkom on my behalf.

So far, I had no joy from Afrihost and even had their agent tell me that If I wish, I should take the management of my adsl line elsewhere.

Now, for a company who so call prides itself on excellent service, you cannot even get hold of a manager. I asked for one but, was sent in circles. This is another company who has forgotten that clients pay their sallaries.

I will not recommend people join Afrihost if this is the service you receive from them.