Call Centre

We logged a call for connectivity issues. The technician came out but did not fix the problem and we were left holding on with the call centre agents for hours. The estimated hold time when calling the call centre is not accurate. They claim the call hold time is 2 minutes when in fact 10 minutes is more accurate. We have spend hundreds of rands trying to get through to an agent for the call to be disconnected. I have never been so disappointed in client service before!