Call Center Not listening to Reason

<p>this is relating Ticket ID: YTC- ********** 5</p> <p> </p> <p>I had a 20mbs line and life was good</p> <p>yea it synced at 16-18mbs, but no one was ****ing anyone for bandwidth in the house.</p> <p>then beginning Feb for reasons unknown I was downgraded to a 10mbs line and its currently syncs at 7mbs </p> <p>now when I noticed this on the 2nd of Feb and reapp**** for my 20mbs line I get all kinds of stories, that I can be done or that it never worked like that.</p> <p> </p> <p>and when I phone the call centre, the just hang up on the call</p>