Business DSL line down 3 weeks

My Business ADSL line stopped working on 15 March 2016. Afrihost support was very sluggish in troubleshooting the problem but eventually reported a fault at Telkom on 18 March. Since then there has been no progress in resolving the line fault. The only response so far was \We have reported the fault to Telkom and they have dispatched a technician who will attend to the problem in the next several days\" !!!<br> <br> Next Several Days ?? On a business DSL product?<br> <br> This exactly why I opted to subscribe to a Telkom DSL line through Afrihost so that they can deal with Telkom's incompetence to deliver service. After all, by now they should have developed an efficient co-operation with Telkom to resolve line faults. <br> <br> In the mean I am being billed as if all is well, no refunds so far for the time that they are wasting to get the fault resolved. <br> <br> I am also incurring extremely large charges on my 3G backup connection to keep business going and not even an email to Afrihost CEO regarding these charges is being answered. <br> <br> Lastly, Afrihost has provided me with an Telkom fault reference number, but a search on Telkom's fault page shows 0 faults for my area"