Broken Client Service System

5 Years ago, I cancelled all services with this company, as they could not get a simple FTH installation completed (even when the fibre was already inside the property). Years later, I started hosting some basic websites with them, and after another year or so, when purchasing a new home, I decided to give them another chance. How wrong was I?

2 weeks later and still no internet. Their client support system is materially flawed, with no way for support staff to see previous communication, not to mention the assumptions that are made. No way to escalate, and even emails sent to management goes unanswered.

Do not do this to yourself.....