Billing on Account Incorrect, cannot upgrade

Hi Team I need proper assistance, Domenic cannot read emails correctly. I requested a 100mbps fibre upgrade, the previous upgrade did not reflect correctly on your system, as I wanted to do the free upgrade. Then he does not want to fix the billing as I am already being billed for the package that I suppose to be on. And if he looks at the pricing of the 30mbps fibre line its R 100 less.

The 100mbps line is R 967m for my area. Can someone please fix this and correct my billing on my account.