Billing Nightmare A***6

I have been having an issue with afrihost from the day i signed up with them for fibre in my house. my account was debited on the 6th before the line was activated or rather before they delivered the router. router was delivered on the 14th and then when i was busy with them to get the router activated, they added another line to my bill which then meant that i now have to pay for 2 lines in my house.

I sent whatsapp messages back and forth the whole day trying to resolve this and to have the other line removed from my line with no luck. i made countless alls to afrihost and up to a point where the service was activated on the 16th September. mind you they debited my account on the 6th.

Now its the 1st and they deactivated my account because i didnt pay for Oct reason being i cant pay a full month service for 2 weeks. it should have been pro rata or deduct their money on the 15th Oct.

right now its back and forth again with this account and im annoyed and really think i made a big mistake going with Afrihost on this 1.