Billing nightmare

I understand Covid-19 has changed the way we do business however I do not understand why I must contact Afrihost over and over for the same issue.

I have been grossly over charged for a service I no longer use and have cancelled.

I cancelled my ADSL line in March of 2020. I contacted Afrihost via the Whatsapp help line. I followed up on 26 May 2020. I was assisted by Nomcqibelo. I was promised the issue will be escalated to accounts.

Afrihost still said "If you need further help please do not hesitate to contact us" and asked for a good review/rating.

I've been charged R477 in April to date.