Billing Confusion EXTENDED waiting time on callcentre

1. My account was suspended. I paid it up. Services were reconnected. Suspended yesterday again, as they now cannot find the R647 I paid via EFT 9 days ago. 2. You have an option of choosing accounts over a weekend. They don't work on a weekend. It took me 40 minutes holding time to find that put. 3. You ascend in the queue and as you are caller number one, I have been descended to caller 18, 19, 22 and 35 over the last week. So it wasn't a unique incident. 4. When my services were reconnected last week, I spent 5 HOURS on the call centre, using MY airtime, to sort out a technical problem, that I had to phone Vumatel for, to inform you what their advice was to resolve it. 3 Consultants, during my numerous calls last week, dropped the call on me - where I was not irate and very calm giving the circumstances.

Get my account activated now, it is your administration error, not mine.

Give me credit against my account, for all the airtime I had to use, resolving a problem, on your side.