DB
Dane B
1 reviews | Active since Sept 2014
08 Apr 2015, 08:21
Billing a terminated account
I put through a cancellation request on the 12 of February and got a cancellation confirmation email on the 28 of February.<br> <br> \Please note that your account *** that was on "ADSL\"" has been cancelled as per your request. If you need to cancel your voice portion of of your line"
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Afrihost.com's replyOfficial
08 Apr 2015, 08:31Hello Human#69837,
We apologise for the problems you have had with your account.
A refund has been processed this morning, since our billing run has been completed. Your package has been cancelled. The DSL line and the data has to be cancelled individually. Cancellation of the bundle does not mean that the DSL line and the data has been cancelled.
We apologise for any confusion. The services have been cancelled. No further billing will be incurred. Please allow up to 14 working days for the refund to reflect in your bank account. You can contact us at *** thereafter.
Regards
The Afrihost Team
We apologise for the problems you have had with your account.
A refund has been processed this morning, since our billing run has been completed. Your package has been cancelled. The DSL line and the data has to be cancelled individually. Cancellation of the bundle does not mean that the DSL line and the data has been cancelled.
We apologise for any confusion. The services have been cancelled. No further billing will be incurred. Please allow up to 14 working days for the refund to reflect in your bank account. You can contact us at *** thereafter.
Regards
The Afrihost Team
Afrihost.com's reply08 Apr 2015, 08:31
Official
Hello Human#69837,
We apologise for the problems you have had with your account.
A refund has been processed this morning, since our billing run has been completed. Your package has been cancelled. The DSL line and the data has to be cancelled individually. Cancellation of the bundle does not mean that the DSL line and the data has been cancelled.
We apologise for any confusion. The services have been cancelled. No further billing will be incurred. Please allow up to 14 working days for the refund to reflect in your bank account. You can contact us at *** thereafter.
Regards
The Afrihost Team
We apologise for the problems you have had with your account.
A refund has been processed this morning, since our billing run has been completed. Your package has been cancelled. The DSL line and the data has to be cancelled individually. Cancellation of the bundle does not mean that the DSL line and the data has been cancelled.
We apologise for any confusion. The services have been cancelled. No further billing will be incurred. Please allow up to 14 working days for the refund to reflect in your bank account. You can contact us at *** thereafter.
Regards
The Afrihost Team