BILLED FOR NON EXISTENT ACCOUNT - BAD SERVICE

I HAVE EXISTING AFRIHOST ACCOUNT ON MY PERSONAL NAME. I OPENED A SECOND ONE FOR MY BUSINESS, COMPLETELY DIFFERENT DETAILS, BANK ACCOUNT ETC. SOME CLEVER SPARK THERE REALISES I AM THE SAME PERSON AND COMBINES ALL INTO ONE. THEN FOR 3 MONTHS THEY CHARGE ME SUBSCRIPTION BUT THE LINE IS INACTIVE BECAUSE TELKOM STILL HASNT CANCELLED THE LINE FOR THEM TO TAKE OVER. WHEN I CALL THE CALL CENTRE TO FIND OUT WHAT IS GOING ON I AM TOLD IT IS MY FAULT AND THEY ARE ABSOLUTELY RUDE. LAST STRAW WAS WHEN MAKI THREW THE PHONE DOWN ON ME. ALL I WANT TO CANCEL IS THE NEW ACCOUNT AND START OVER BUT THEY DONT UNDERSTAND AND TELL ME I CAN'T CLOSE BECAUSE DATA IS USED ... I DO NOT WANT TO CLOSE THE EXISTING ONLY THE NEW. I WAITED ON LINE FOR 20 MINS FOR A SUPERVISOR IN VAIN. JUST PLAIN STUPID