Billed for a service not used.

On the 12th I signed up with Afrihost for internet and after hearing how much I will be paying I cancelled (same day) no data was used and they then debited my account with R193.08. No service was used as my DSL line was not even up and running (line was only ready on 15/02.

How can a customer be billed if nothing was used ? It is absolutely ridiculous.

I had asked for a manager to contact me but have not been contacted.

I want a refund done ASAP.

A long with all of this, I had received a mail that the money should reflect on my end in 2 weeks and now there is said that no refund will be given ? I say again, I want a full refund as no service was used.