Billed for a router 1 month after it being returned

My experience with Afrihost has been disgusting, everything from billing to customer service from their agents with their bad attitudes.

I discovered Afrihost through advertising media and decided to give them a go. I registered online and opted for the 10MBPS Fibre, which had a installation period of 2 weeks. After 4 weeks, I had still not been contacted for the line to be installed. I contacted Afrihost and according to their records, the installation was pending my approval from their third party contractors - yet I had never been contacted. I took it up with their manager but he could not give me an answer or escalate the issue. After 8 different calls over a two week period, trying to resolve this issue I was extremely frustrated as all agents and managers answers were that they cannot help me and I need to wait for the third party contractors to contact me for Fibre installation as they had no access to the third party's databases and could not get me feedback. In addition to this, I had called 5 times and tried to speak to the same agent, but he was always unavailable and not once did he return my call. By this point I had received my router already, for about a week. Eventually I decided I could not deal with the frustration, so I decided to cancel my order with Africhost and contacted them to have their router returned. The router was returned within a few days, upon which I received a mail from Afrihost confirming that they received the router. A month later, R922.32 was deducted from my bank account for the router. I immediately contacted Afrihost via email, 3 emails were sent by me with no response. After calling, I got advised by Anita M, the supervisor, that I would received a refund within 14 days. It has been 6 weeks and I have still not received my refund. She also confirmed this via email - in writing. To this day, I have not had any of my 4 emails requesting refund, responded to.

Afrihost is by far the worst service provider I have ever experienced. I am very happy with the service of their competitors and I would never recommend anyone use them because of their dishonesty, immoral business, and *********** and rude staff.