Bill you for services but cannot deliver

Signed up for a 10mbps line even billed for it but 7 days have gone and as yet I have not got more than 4mbps line currently on 2 mbps and even with the 4mbps or 2mbps line I have to constantly reboot my router as it my internet keeps on freezing .<br> Everyday they tell me they sorting out the problem but still nothing and just as I suspected they blame Telkom , I know that Telkom arent saints themselves but Afrihost is billing me for my line and data so they should not be blaming Telkom as I am not paying Telkom I am paying Afrihost . Afrihost should not offer a service they are not in control of or if they want to they should accept all responsibilities and blame no one else .<br> I am currently holding on with Afrihost the latest consultants being very rude because I asked for a refund as I have never received my services that I paid for , maybe she thinks she is doing me a favor by taking my call , going on 25 MINS and I am still put on hold .<br> <br> Disgusting service and nothing will ever happen to them because as you see they have won numerous ISP of the year so are seemingly untouchable , beats me as to how they received those awards .