BILL CORRECTION

Afrihost has overall given me a good services, but I am now receiving the opposite end of the stick. On 25 March 2026 I called to cancel my fibre line with them. The reason for the cancellation is because my wife and I will be moving out at the end of April. The reason I called in March is because I knew I would be liable for the April payment, but not for the May payment - especially because we will no longer be there and therefore not using the service at all. Upon cancellation on the app, I was offered a free month - which I believed to be April (my last month). I accepted the offer and was told that someone would call me. To this day nobody called. I then called in on 08 April 2026 because to my surprise, the account still appeared on the app and indicated that my next payment is in May. Upon calling in on 08 April, I was told that by accepting the free month, I was not cancelling the service. This is something I was going to be altered of had someone called me BEFORE April like they said they would. Also, I indicated on the app that the reason for cancellation is because I am moving. Why would I say am moving (end of April) and still need fibre in May? Why does your system take my response into consideration? Anyway, some by the name Thabo said he will take it up with Retentions so I would not be liable for the May payment. He said I would however, need to cancel it on the app for them to proceed. On the app, it indicated that the last payment would be in May/June, which I made him aware of, and he said I should go ahead so they can proceed accordingly and make the manual cancellation. Last week I saw that the profile was removed, but I called in just to make sure that everything was done in accordance to what was communicated. Again, the lady I spoke to said that someone will call me. Lo and behold, no one called yet again. This morning, I got an invoice via email for a payment that is due on 1 May 2026. Please correct this. I do not want to pay for a service I will not be using. Alternatively, I will just reverse the debit order, but I do not want it to get there. Please do the right thing and correct this. I did cancel the service on 25 March and indicated the reason for my cancellation. You offered me a free month, little did I know it was just to retain me, but had someone called, all this could have long been sorted.