Beyond useless at helping customers to connect.

1 Star is one too many. We ordered fibre from Afrihost, Openserve installed the fibre, and we waited for the requisite router, which arrived 5 days later - that did not stop Afrihost from charging us for the fibre, even though we could not connect. Needless to say the instructions in the box did not work. We have been trying to get hold of Afrihost support ever since. We do understand that COVID has played havoc to how support is managed, but surely after 66 days some positive adaptation would have occurred? Instead one is encouraged to use the WhatsApp helpline - but responses only come 6 hours later - in the middle of dinner as it turned out. Still no connectivity, although I can reset my router now. I tried calling - we currently have a waiting time of 39 minutes, so not an option. Request call back, and ambitiously Afrihost promises 30 minute call back windows. Service is about managing expectations. Afrihost has completely failed.