Beyond useless

Pathetic service. This is the second time I had to deal with fibre issues down here in George and I can honestly say they are ***********. My mom has now been without internet for almost a month.

I told them to get Openserve out there might be an issue with their fibre router. I even sent photos where you could see the lan ports aren’t connecting. I had to troubleshoot EVERYTHING myself and drive to my mom’s place each time. Eventually after they said nothing is wrong on Openserves side, it must be the Afrihost router and we must fill in a form to replace it. Thank goodness I just took it in to be tested to find that there was absolutely nothing wrong with it. So it is indeed the fibre router from Openserve. But again after escalation 48 hours later. Not a peep from them. I have to babysit my phone all day just to find it’s a spam number and not someone from Afrihost or Openserve that actually gives a damn that it’s now three weeks later.

I have been with Afrihost since forever, but after these two insanity inducing experiences in a row I think it’s time to move, they obviously have too much money and clients now to give a ****.