Beyond pathetic!

My fibre connection has been dropping for almost three days now.

I've phoned their support centre at least seven times. Every single time I have to go though the same troubleshooting process, and every single time the standard response is "That's strange"!

Twice I was promised feedback, nothing happened. Three times while holding for a supervisor, the line gets cut. When asking for a supervisor's direct number, I get told they are not allowed to disclose such information. Sending emails to the supervisors, and even the CEO, gets no response.

Last consultant was so rude - didn't care to listen, and started shouting at me!

There is no support, and no willingness to address client concerns! I am sick to death of empty apologies and even emptier promises of assistance! I work from home, and have lost more than two days of work because of this - do they care? No, why should they?!

What is the point of having a support centre staffed by *********** people, and management, that just doesn't care.

How long can it take to provide the service that I pay for every single month??? Why is it so hard to assist your clients?!

I will not recommend Afrihost.com to anyone!