TR
Tshivhidzo R
1 reviews | Active since Feb 2015
11 Feb 2015, 20:25
Beware of Afrihosts \Pause Service"option"""
So to anyone using Afrihost as an ISP and intending to pause a service, make sure you remember the day its supposed to go active, as the only notification you will receive is money going off from your bank account (as if you have nothing better to think about, than some status from a couple of months ago)<br> <br> I honestly beleive there should have been some sort of communictaion here, whether a phone call or email, to say, \hey look
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Afrihost.com's replyOfficial
12 Feb 2015, 07:17Hello Tshivhidzo,
We are sorry for letting you down.
You had requested to pause your service from 1 November to 31 December 2014. You did requested the pause yourself in ClientZone, there is a pop up window once you pause that confirms the dates for your pause.
As per your request the account was activated on 31 December. We apologise that you did not remember that. Our team has credited your account and as per your request, the package has been cancelled.
We apologise for letting you down and the current format of the services we offer does not meet your needs. We wish you all the best.
Regards
The Afrihost Team
We are sorry for letting you down.
You had requested to pause your service from 1 November to 31 December 2014. You did requested the pause yourself in ClientZone, there is a pop up window once you pause that confirms the dates for your pause.
As per your request the account was activated on 31 December. We apologise that you did not remember that. Our team has credited your account and as per your request, the package has been cancelled.
We apologise for letting you down and the current format of the services we offer does not meet your needs. We wish you all the best.
Regards
The Afrihost Team
Afrihost.com's reply12 Feb 2015, 07:17
Official
Hello Tshivhidzo,
We are sorry for letting you down.
You had requested to pause your service from 1 November to 31 December 2014. You did requested the pause yourself in ClientZone, there is a pop up window once you pause that confirms the dates for your pause.
As per your request the account was activated on 31 December. We apologise that you did not remember that. Our team has credited your account and as per your request, the package has been cancelled.
We apologise for letting you down and the current format of the services we offer does not meet your needs. We wish you all the best.
Regards
The Afrihost Team
We are sorry for letting you down.
You had requested to pause your service from 1 November to 31 December 2014. You did requested the pause yourself in ClientZone, there is a pop up window once you pause that confirms the dates for your pause.
As per your request the account was activated on 31 December. We apologise that you did not remember that. Our team has credited your account and as per your request, the package has been cancelled.
We apologise for letting you down and the current format of the services we offer does not meet your needs. We wish you all the best.
Regards
The Afrihost Team