Beware Hidden Fees!

After being a loyal customer with Afrihost for several years, and after having had bad connectivity issues at my flat which I had complained about various times, I decided to give Afrihost one last shot when I moved house. I gave notice to migrate the service to my new house, thinking maybe the connectivity would be better at the new property. When I realised that if anything, it was worse, I decided to cancel the fibre. I've now been debited for R999 after the service was cancelled as a 'cancellation fee' even though I've been a customer for many years. I was unaware of this charge - apparently I migrated the service under a promotion of which I was equally unaware. I just can't fathom how a service provider can punish its long-standing customers in this way. What possible rationale is there for such a fee being charged? If anything, it just infuriates me that I stayed a loyal customer for so long. Now I will never recommend Afrihost nor use their services ever again.