Beware Afrihost Services

I have been having massive issues every month with afrihost. They are unable to resolve it, once a month, like clock work, my line speeds will fall dramatically, failing in most instances to connect, the only recommendation the call center agent, not technicians, will provide is switch off for 10 minutes and try again.

I work from home, most of the time these failures occur during critical times, I have done the investigation myself and have found that the issue definitely on their infrastructure side. Numerous requests to speak to an engineer and manager have been ignored. I have been with afrihost from the very beginning, I currently have two lines with them. I have requested them to fix this numerous times, I can understand once or twice yearly issues, but monthly is starting to vex me as it is now costing me. Who is going to reimburse lost work and time? I am with them because they are apparently the industry standard, but it is clear to me that the title is going up for grabs with the very sloppy service offering I am receiving from them. I pay for a product, and expect said product. Not at best case maybe 25% of the product.