Best Waste Of Time Service
<p>After battling for more than 4 months with support tickets, phone calls, call-outs and router configurations a Telkom technician has finally solved my connection dropping issue.</p> <p>I am on a 10MB uncapped bundle. According to him, due to the distance between my premises and the exchange, the best stable connection I can get is 6MB. I understand this and accept it. However I cannot understand how it took 4 months to establish this!</p> <p><br />Between Afrihost and Telkom no one realized or considered this to be the a root cause and instead they continued to take my money (just under a grand a month) and spin me stories about resetting my router. I wasted so much time trying different routers and router configs. I wasted airtime on phone calls. And there were hundreds of emails back and forth from their support staff with generic email responses and unrelated help tips. This is totally unacceptable.</p> <p>I realize that no one will take responsibility for this and they will blame it on technical issues or "best effort service". I only ask now that they help me establish a stable connection on a slower package and at very least do not charge me for changing packages. This has been an extreamly frustrating experience.</p>