JW
Jacqui W

1 reviews | Active since Apr 2012

02 Sept 2015, 12:55

BEST CUSTOMER SERVICE

My internet wouldn't connect on Wednesday morning. I contacted Telkom to ensure my line hadn't been cut or anything first. They assured me that everything on their side was working 100%. <br> I logged an error on my Afrihost App at 08:58<br> Got an automated response at 9:00<br> Ryan S emailed me at 9:16 saying that he had checked our line and everything was working from Afrihost side but he said that there was a router problem and explained how to fix it.<br> By 9:20 the problem was sorted!<br> The router is a Telkom router... explains it! :)<br> Awesome Afrihost!! Wish other service providers could learn from you!!<br>

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Replies (1)
Afrihost.com
Afrihost.com's reply02 Sept 2015, 13:19
Official
Hello jacquidw,

Thank you so much for sharing your positive experience.

We always do our best to help our clients, wherever the problem may lie. We're really glad that Ryan was able to help.

Have an awesome day!

The Afrihost Team