Below par service - No internet

I app**** for fibre on 2 July, I app**** early to allow for enough time so I was not without internet. Initially everything went well, efficient and smooth. My address was confirm as being available for Vumatel etc. Once my debit order details were approved I heard nothing. I had to follow up time after time, which I’m still doing. Today, 1 August, a month later, I have not internet, no one has contacted me from Vumatel.