Below par service delivery

If you are waiting for a package during the 7H00 - 19h00 delivery time. Just make sure that you are at home because their courier CONVERGEX, will not try to accomodate you even though you contacted the head office to make arrangements at 08H53 and the delivery was at 15H06. Driver said he had too many deliveries at the mall but opted to wait for me to go to the designated address and wait for me.