Being ignored all the way

My ADSL line was faulty for 2 and a half months running unreliably at half the speed I was paying for. Received terrible service and lies from support staff and most of the time zero feedback. Arrangements were made for on site visits from Telkom and nobody would show up. Afrihost didn't manage the logged issue and at one point closed my log as resolved without any communication. I've mailed accounts and Gian to be at least partly reimbursed for receiving less than half of what i paid for. Both these have ignored my email even though i got a automatic reply with reference number (PMB-***3).<br> <br> Service is TERRIBLE!!!