Being billed for DATA that I will never ever use in my life!

I had a rain account with Afrihost it was giving problems I could hardly use the internet will get speed like 2-6 MBS which is slow and pointless, I was told that I need to order Fixed LTE which I did, I wasn't sure when I was going to get the device and didn't want to be without internet, I had it on cancel then I removed it from cancel the package due to me working from home.

Anyway I received my package on Fri, then I got billed for both sim cards or both packages now, so I sent and email to Afrihost if I can be reimbursed or get credited with that data for next month as both packages are the same price as I won't be using the data from RAIN at all as it will be pointless.

Response from Afrihost & Email sent to them: [#YPZ-***3]: Close Rain Acc and refund me. Inbox x

Anjaly.s - Afrihost.com 3 Apr 2020, 16:12 (6 days ago) to me

Hi,

Thanks for your mail.

Please be safe and take care of the health of your family and of yourself.

We have received the cancellation request for your 25GB Fixed Wireless Data which will be effectively cancelled on 2020-05-01. Hence, you are liable for the charges in April. Unfortunately, we cannot provide the refund.

Have a great day ahead ):

Thank you!

Warm Regards, Anjaly S Afrihost.com Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.

Ticket Details Ticket ID: YPZ-***3 Department: Accounts and Billing Priority: High

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Yaqeen 3 Apr 2020, 19:38 (6 days ago) to accounts

Good day

I will only get an reply on Monday, If that is the case that I won't get any refund then whats the point I'm sitting with something I paid for that I'm not going to use and I can't use it at all because the internet on rain is **** it doesn't work it's pointless me having it, I didn't want to cancel it as the wife is working from home and she needs internet to do her work and I wasn't sure when I was going to get my new sim!

so if you guys can't refund me, at least for next month I won't pay for existing device as I basically paid double the price and you can see that I haven't used any of the data that you guys gave on the first actually have extra which is 53g of data left on that sim, so you guys have to reimburse me of some sort. I won't accept that you guys are not going to give me anything back.

this is not the first time it happens to me, I had the similar case in the pass and what they did they just didn't charge me I only had to pay a pro-rata fee and I am long enough a client of Afrihost it's not like I just signed up yesterday.

Kind Regards

Today I called the call centre *** the caller explained to me the same thing, I asked to speak to some sort of manager or superviser I called at 09:10 on 09/04/2020 and it's been 59 mins and counting that I'm still holding on for an supervisor to assist me time now is 10:09 I'm not happy as you telling me during this time of financial crisis and loss of income my R299 is going down the drain just like that? I asked okay I understand I won't get reimbursed so can't you just not let me pay for the month of May? then said no unfortunately it's not our problem and that's our T&C they don't even consider looking into your situation or how they can help or assist you!.