PG
Pieter G
1 reviews | Active since Nov 2014
29 Mar 2015, 09:01
Being billed for cancelled account
I cancelled all my Afrihost accounts ADSL because I don't have a line anymore and MOBILE because of terrible reception..... And today they send me an account.... I'm in Tanzania, haven't been in SA for months.
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Afrihost.com's replyOfficial
30 Mar 2015, 08:32Hello silostalker,
We apologise for any frustration caused.
Your cancellation request for the DSL data only came through on the 29th of the month. We request that all cancellation be done before the 25th of the month if you request that the cancellation goes into effect on the last day of the same month.
As a courtesy, your account has been cancelled with immediate effect and no further charges will be incurred.
Regards
The Afrihost Team
We apologise for any frustration caused.
Your cancellation request for the DSL data only came through on the 29th of the month. We request that all cancellation be done before the 25th of the month if you request that the cancellation goes into effect on the last day of the same month.
As a courtesy, your account has been cancelled with immediate effect and no further charges will be incurred.
Regards
The Afrihost Team
Afrihost.com's reply30 Mar 2015, 08:32
Official
Hello silostalker,
We apologise for any frustration caused.
Your cancellation request for the DSL data only came through on the 29th of the month. We request that all cancellation be done before the 25th of the month if you request that the cancellation goes into effect on the last day of the same month.
As a courtesy, your account has been cancelled with immediate effect and no further charges will be incurred.
Regards
The Afrihost Team
We apologise for any frustration caused.
Your cancellation request for the DSL data only came through on the 29th of the month. We request that all cancellation be done before the 25th of the month if you request that the cancellation goes into effect on the last day of the same month.
As a courtesy, your account has been cancelled with immediate effect and no further charges will be incurred.
Regards
The Afrihost Team