BE CAREFUL FOR AFRIHOST

i cancelled my internet with afrihost on 5 January 2015 at 9:15, the call centre guy said to me it is no problem, he is cancelling it while im holding, i made sure to ask him that they will not debit me on 1 february 2015, and he confirmed that no further debit orders will go off, and my service is now cancelled. to my surprise i got another debit going through on 1 Feb 2015, when i called, Vallencia mailed me and said, no u have to send a email to cancel...i mean that is false information given to me by the call centre agent???? i will reverse my debit order today, as i find this is bad and incorrect information given by afrihost staff !!! be careful if u want to cancel your debit order with afrihost, they do not tell you the truth at the call centre, I REFUSE TO PAY ONE MORE DEBIT