Be aware of Afrihost when you canncel!

Good day

I was an Fibre customer for a year and then moved to a new apartment were i cannot use Fibre. I then canceled with Afrihost early in the month. On the next month they invoiced me for R1000 out of the blue. I then logged an call with them asking why am i getting invoiced and they said cause i canceled my fibre package in 6 months. Firstly how did i cancel my package in 6 months if i was a customer on the package for a year. So logged an call and the lady who assist me via email said they are canceling the invoice as they can see i am on the package for more than 6 months.

This morning i get an notification from my bank that the R1000 was deducted. I then used Afrihost whatsapp service and the person was nice and assist me quickly but at the end to tell me the money will be refunded in 7-14days. So now i have to wait to get my money back that Afrihost STOLE from me and have to wait for 7-14 days. That money is my food money for the month. What should i now do cause Afrihost made an error i have to suffer? This really isn't fair and i was a loyal customer.