Be aware and rather stay away!

There is no support service ever. Have been without connectivity for days and nobody in support can solve the problem, everyone has a different ridiculous reason or problem solving idea, promises of logging faults then never do so. After hours spent trying to have this solved one Charles confirmed that the previous person logged a fault with the wrong FNO and that’s why the issue was not resolved but he was not willing to log the fault with the correct FNO unless I troubleshoot the entire process again (which has been done 3 days in a row, with several different people with same result of connectivity lost and a call to be logged). So even with the proof in front if him, and it being Afrihost’s fault, Charles still expected me to do another useless half hour of “troubleshooting” before he was willing to fix THEIR fault and just log the fault. I cancelled my contract and even when tendering full payment of the cancellation fee for immediate release of the line, Afrihost refuses to release the line until April. So they can’t deliver the internet services that they take payment for, but won’t make it possible for the client to move to a different ISP and holds the client hostage for no reason whatsoever. I can’t understand how Afrihost is still in business with these staff members and this type of support.