BAD UNQUALIFIED SERVICE

Would give a zero if I could. When I first started with them the line would go down for hours. Then it was good for a while but then it cuts unexpectedly for 10 minutes or more more than once a day and it's affecting my job as I am an online teacher. I messaged on what's app for support but they don't know anything because they are not qualified nor do they have any experience in the field. They are just sitting behind a computer following prompts of what an IT person would do. They suggest DHCP to fix a connectivity issue but they don't even know what that is. I have 100 Meg upload 100 Meg download but I can't even have two people streaming at the same time. It's suppose to be unshaped, unthrottled uncapped but it's not that way. If you ever get through to Mbalenhle N, run. End chat and find another person. The worst, easiest way to put someone in a bad mood .