BAD to NO service!!!

I am a customer of Afrihost and have been for a while now. I have been very happy and promoted Afrihost as i really thought that their services was great. I say WAS because for over two weeks now i have been struggling with my ADSL quality at home. I decided to report it as it never came right. At first i sent a mail to support@afrihost .co.za where Larry Nxuma rep**** to me. He gave me a few steps to follow which i did and sent back the tests (Screen shots). After sending what he asked i never heard from him again. After that i called the call center and spoke to Caitlan H. I explained to her the problems that i have and told her what i think it could be. She sent a mail to me to say that she will be contacting Telkom to find out from them if it could be something from their side causing the problems that as all is fine on Afrihost's side. (Ticket ID: HVP- ********** 8) After that never herd from her again. Then my next step was trying the clientzone.See if i will get better service by logging a ticket from my clientzone. With that approach JP du Toit contacted me via email. He also gave me some tests to do which i once again did and sent all the screen shots to him. After sending a few mails to him to find out what is going on. I just never heard from him again. As well!!! (Ticket ID: GMD- ********** 2) For all of the above i still have the emails that was sent back and forth and still no joy. My last attempt was to phone the call center again and i spoke to Lynden T. After explaining almost everything for the hopefully last time the call dropped. Lynden sent me a mail right after the call dropped asking me to give more information.(Ticket ID: ATV- ********** 2) I am now at the point where i just want to rather cancel. This has been a very frustrating few weeks and it feels like Afrihost and their staff just does not care. If that is the type of service someone gets after being a client for so long then i might as well just move on to a ISP that wants to help me and try to at least assist where they can. I am really disappointed. Everything that Gian Visser(CEO) says in his emails to the clients seems to be a lie at this moment. Hope this can be a wake up call to afrihost. I am hoping to hear from you guys.