Bad support service.

I am a subscriber with Afrihost and have had no internet access since midnight on 2 Jan 2022. I queried the problem via WhatsApp and by phone only to be told it will take 48-72 before my issue will be resolved. My wife works from home and I had to buy data on my phone and hotspot it using another service provider to have internet access in the house. I however still has to pay for a now non working service and have to accept how long it will take for Afrihost to resolve my problem.