Bad service/Problem not being resolved

I have logged a line fault with you on the 3rd of May. This is still an ongoing issue and you keep passing the buck to Telkom. My line is bundled with you because you claim that it is supposed to be more convenient and that YOU deal with Telkom on my behalf, yet you do nothing about it. Today is the 13th and I am still not on 4Mbps like I used to be a month ago. I don't care what systems they changed, you are supposed to fix this issue. I am sick and tired of waiting day after day struggling with a 2Mbps line when I AM PAYING FOR A 4Mbps!! If this is the type of service I get from you, I would rather pay more and move to a wireless ISP with fibre backbone than stay with you! I WANT A SOLUTION NOW, I have given you more than enough time to fix this issue.<br> I honestly don't understand how people can give you good reviews at all, I have had nothing but problems with you. If it's not account related it's support. You take ages to respond to emails. You simply don't give a **** about home clients. I am fed up with this bull**** don't-care attitude of yours. Why do I always have to resort to rage with service in this country?? I pay you for a service, I want my problem fixed!!!