SH
Shaida H
1 reviews | Active since Oct 2012
09 Mar 2015, 13:50
BAD SERVICE & NO RESPONSE
Afrihost had upgraded my speed on Friday the 06/03/2015 @ 11:20am , since then I have NO internet connection and they refuse to take responsibility. I have been speaking to 7 different technicians /agents since Saturday 07/03/2015 who all promises to call back with a solution and to no surprise they have not. The try to pish the blame on Telkom who had confirmed that the line on their side is working 100%. Afrihosts technicians/ agents are extremely inexperienced as every agent tells us a different story! I have informed them if this problem they caused are not sorted by 3pm today I will be changing to Mweb .
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Afrihost.com's replyOfficial
09 Mar 2015, 14:30Hello Shaida Hassan,
We apologise for the problems you have had.
The fault is on your DSL line. It is an unfortunately coincidence that the line reported a fault after your line upgrade went through but as per the discussion you have had with our two senior managers, a fault has been logged and they are working with Telkom to get the fault addressed.
Please continue to with with the team until the fault has been resolved.
Regards
The Afrihost Team
We apologise for the problems you have had.
The fault is on your DSL line. It is an unfortunately coincidence that the line reported a fault after your line upgrade went through but as per the discussion you have had with our two senior managers, a fault has been logged and they are working with Telkom to get the fault addressed.
Please continue to with with the team until the fault has been resolved.
Regards
The Afrihost Team
Best regards,
Afrihost.com's reply09 Mar 2015, 14:30
Official
Hello Shaida Hassan,
We apologise for the problems you have had.
The fault is on your DSL line. It is an unfortunately coincidence that the line reported a fault after your line upgrade went through but as per the discussion you have had with our two senior managers, a fault has been logged and they are working with Telkom to get the fault addressed.
Please continue to with with the team until the fault has been resolved.
Regards
The Afrihost Team
We apologise for the problems you have had.
The fault is on your DSL line. It is an unfortunately coincidence that the line reported a fault after your line upgrade went through but as per the discussion you have had with our two senior managers, a fault has been logged and they are working with Telkom to get the fault addressed.
Please continue to with with the team until the fault has been resolved.
Regards
The Afrihost Team
Best regards,