*BAD* service & no-one has the decency to return a call

Since the start of Nov 2017 I have been making numerous telephone queries with AfriHost to cancel the service they provide and it has become expensive & there is never internet connection available. I was informed that if I wish to cancel their service it needs to be done online on "ClientZone" by the 25th of the month. On the 22nd Nov I went online to request their services be cancelled with us from the 1st Dec. When I tried to register for our new internet service provider on 01/12 I was informed that Afrihost had not released our line into the "pool" yet. I proceeded to contact AfriHost as to why our service had not been cancelled. They informed me they had not received our request and asked if I had received a confirmation email for the cancellation which I was unaware of. I hadn't received the confirmation email. I informed the consultant I wanted the service cancelled immediately & he informed me that they had already debt our account for the month of Dec but they had still not received my request for cancellation & asked that I do it again and he will terminate the service immediately. Due to poor internet connection as always I was unable to do the request & the consultant had to do it over the phone for me. They now want me to wait til the end of Dec for the service to be cancelled Since then I have made numerous of calls waiting on a response to have my money refunded & service cancelled. I have requested they listen to "voice calls as recorded for quality & security purposes" so they can see that the intention was there for cancellation from the beginning of Nov already & that the error is on there side. You can not force a customer to stay with you. Today AGAIN the internet is extremely poor AS ALWAYS. I do not recommend AfriHost at all.