Bad service-No internet for days

Im not sure which service is the worst , I have been without internet for 4 days now, I have made contact with Afrihost a few times and the only thing that I get is I am sorry for the inconvenience, Apparently Vumatel has been working on a network issue in my area , and it will be resolved in 24 hours , Well it is 96 hours later and still not resolved, Upon my question if I will be re-imbursed, I was politely told by Afrihost-no, we dont do refunds . I am seriously considering canceling this awful service