Bad service No Internet !

Good Day

I currently have two internet connections with afrihost of which none is working. My ADSL line has been faulty since last year November and I have been paying for the line to date. One their consultants has recommended I switch over to fibre which I did, The fibre connection has been installed over a month ago despite various delays on Afrihost side. The Router is currently plugged in set up according to the settings Afrihost instructed me to do but there is no internet!! I have checked everything I have done everything exactly according to Afrihost's instructions. I am extremely unhappy with Afrihost's service Afrihost needs to step up and sort out my internet for which I am paying or refer me to the cancellations department and process a full refund.

I am paying for two internet connections and have no internet!!

Various times Afrihost's consultants have told me they will phone me back regarding this problem and not a single one has phoned me back to date!!

Very Unhappy with their service!!