Bad service, no help. No effort from Afrihost

Absolutely pathetic service. Afrihost went from 10/10 to 0/10

First words to get a job at afrihost is to be able to tell the customers "I am sorry for the inconvienience" or "I will take it up to my superiors" which never obviously happens. Good luck ever speaking to someone that is in charge.

This is the 3rd time doing a reloction. 1st one went smooth, 2nd one complete nightmare. truggled for almost a month to get an activation(intallation was already in), ended up phoning between afrihost and frogfoot to get it sorted myself. 80% of the techs are just completely *********** and could not assist. I got it done in 2 days myself.

Now is my 3rd time with this struggle, logged relocation on 22nd may as a new installation. I recieve a mail asking for a "B" code, which you only recieve when an installtion already took place. So I ignore it, thinking this might just be a mistake on their side. So days go past and no feedback or what so ever, 2nd june I request a call me as we are already moved in and would like my internet up and running, Just to hear them say I must have followed up on the process myself. So I explain the "B" code story and all the sudden they submit my installation, now having to hear that i have to wait even longer.

Today 6/6/25 I have still not gotten a installation date. Thinking there are ISP that will do more for their clients than Afrihost. Maybe it is time to leave Afrihost for good.

Look I am happy with their internet, nothing wrong there, but the service, client service and level of effort they put in to help are 0