Bad service, no follow up

Had my Fibre installed Friday the 24th. Phoned afrihost because it was not live and asked assistance, no follow up response. Phoned again to log an issue the Saturday, the Monday, the Wednesday, the Thursday and the Friday with no follow up and still not fixed. Spent over R200 on airtime with holding for approximately 20 minutes each time and had to pay another month's internet expense because of the over week long slow response time. All I want is to be contacted by afrihost to have my Fibre live.